We are a small team, and to ensure there is enough time to complete your treatment thoroughly and to the highest of standards, we ask our clients to make an appointment. We recommend booking in advance so you can have your preferred day and time.
If we don’t answer the phone please understand that we may be with another client, feel free to leave us a voice mail and we will get back to you as soon as we can.
We send our clients SMS confirmations 2-3 days prior to any pre-booked service with reminders after this if we have not received a response. Failure to respond 24 hours prior to your booking will result in cancellation of your appointment from our schedule.
On occasion we lock the front door of our salon when in a treatment, this is for our clients safety as well as our staff. We always leave a sign stating that we are in a treatment and if you have an appointment, we will be out to greet you right on time.
We ask that you arrive on time as arriving late not only can reduce your time spent with us but the effectiveness of your treatment and your pleasure and enjoyment. Late arrivals will still finish on time so as not to inconvenience the next client.
To ensure everyone’s time with us is relaxing we ask that you please understand and respect the quiet and privacy of all our guests. As the salon environment is one of relaxation we ask that you switch to silent all mobile phones. We do allow children but would highly appreciate that you clear it with us prior to bringing them. A salon can be quite boring for a child but there might be a client here having a relaxing treatment so would appreciate the quiet.
We understand that it may be necessary to bring your children to your appointments at times, but we ask you to advise us at the time of booking your appointment and we must make you aware that our staff can not be held responsible for any accidents that may occur. Please ensure that children are supervised at all times. Any damages must be paid for and if there is excessive noise we may need to stop your treatment for the relaxation of others that may be having a facial or massage in salon.
If you do need to change or cancel your appointment for any reason we do ask for at least 48 hours notice. If no notice is given or you simply do not show for your appointment, fees may apply. For certain bookings or appointments we do require a non-refundable deposit to be paid at time of booking. This deposit will come off the treatment total on the day but if you cancel or do not show there will be no refunds. While this may seem strict, please understand that the rooms and products are prepared especially for you, the cost and time involved is still applicable and this is time where we may have been able to accommodate another client.
- Strict cancellation policies apply
- A $50 no-refundable deposit is required for some bookings
- Less than 24 hours notice of cancellation incurs a fee
- Group bookings require 72 hours notice upon availability and must be 50% prepaid
- Gift Vouchers are not redeemable for cash and have strict expiry dates
- Please choose carefully as we do not issue refunds