Salon Etiquette and Covid-19 in salon info


UPDATED 6/8/20

Due to Covid-19 Social Distancing and capacity laws we unfortunately cannot allow you to bring other persons with you to your appointment, this includes your children.

Please wait outside the salon until we ask you to come in for your appointment. Once you enter the salon if you could please utilize the hand sanitizer at the door.

All high traffic touch points will be sanitized after each client and frequently throughout the day.

We ask you to please be on time to your appointments and we encourage you to book in advance to secure your preferred time.

All nail clients will be allocated a file pack that is yours for us to use to complete your nail services and will be provided free of cost on your first visit. You can either keep it and bring it with you each time or we can store it in salon for you. All manicure and pedicure treatments will still be utilising disposable packs for these services.

We always upheld a high level of hygiene at DNA Beauty Therapy prior to the Covid-19 outbreak and this will of course continue after.

Cash payments are still welcomed and Eftpos is also available.

Please note – We cannot treat you if you answer yes to any of the following questions –

  1. Have you been overseas/Victoria or in contact with anyone who has in the past 14 days?
  2. Have you yourself or have you been in contact with anyone who has tested positive for Covid-19 in the last 14 days or are you/they waiting for their result?
  3. Do you have any fever, cough, sore throat, sneezing or cold and flu symptoms?

All clients will be required to provide their full name, address, mobile number and email address as we are required by law to retain these records in the instance we need to contact you in the in case of an outbreak. We do not on-sell your details to third party providers and your data is protected securely by our software company Neko as it always was.

We are a small team, and to ensure there is enough time to complete your treatment thoroughly and to the highest of standards, we ask our clients to make an appointment. We recommend booking in advance so you can have your preferred day and time.

If we don’t answer the phone please understand that we may be with another client, feel free to leave us a voice mail and we will get back to you as soon as we can.

We send our clients SMS and email confirmations 2-3 days prior to any pre-booked service with reminders after this if we have not received a response. Failure to respond 48 hours prior to your booking will result in cancellation of your appointment from our schedule.

On occasion we lock the front door of our salon when in a treatment, this is for our clients safety as well as our staff. We always leave a sign stating that we are in a treatment and if you have an appointment, we will be out to greet you right on time.

We ask that you arrive on time as arriving late not only can reduce your time spent with us but the effectiveness of your treatment and your pleasure and enjoyment.  Late arrivals will still finish on time so as not to inconvenience the next client.

We understand that it may be necessary to bring your children to your appointments at times, but we ask you to advise us at the time of booking your appointment and we must make you aware that our staff can not be held responsible for any accidents that may occur. Please ensure that children are to be supervised at all times.  Any damages must be paid for and if there is excessive noise we may need to stop your treatment for the relaxation of others that may be having a facial or massage in salon.

If you do need to change or cancel your appointment for any reason we do ask for at least 48 hours notice.  If no notice is given or you simply do not show for your appointment, fees may apply.  For certain bookings or appointments we do require a non-refundable booking fee to be paid at time of booking. This fee will come off the treatment total on the day but if you cancel or do not show there will be no refunds.  While this may seem strict, please understand that the rooms and products and most importantly, our time are prepared especially for you, the cost and time involved is still applicable and this is time where we may have been able to accommodate another client.

  • Strict cancellation policies apply
  • A $50 no-refundable booking fee is required for some bookings
  • Less than 24 hours notice of cancellation incurs a fee
  • Group bookings require 72 hours notice upon availability and must be 50% prepaid
  • Gift Vouchers are not redeemable for cash and have strict expiry dates
  • Please choose carefully as we do not issue refunds